Frequently Asked Questions
Everything you need to know about bringing Nuvio Home into your space.
How long will it take for my furniture to arrive?
Standard shipping typically takes 5-10 business days. For larger furniture items requiring white-glove delivery, please allow 2-3 weeks for scheduling and transit.
What is your return policy for home decor?
We offer a 30-day return window for most items. Products must be in their original packaging and unassembled. Please note that custom-made or final sale items are not eligible for return.
Do you offer fabric swatches for sofas and chairs?
Yes, we want you to feel the quality first-hand. You can order up to five complimentary fabric swatches through our 'Request a Swatch' page to ensure the color matches your home perfectly.
Are your wood products sustainably sourced?
Sustainability is at the core of Nuvio Home. Over 80% of our wooden furniture is crafted from FSC-certified timber or reclaimed wood to minimize our environmental footprint.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free financing options through Affirm and Klarna for larger purchases.
How do I track my order?
Once your order ships, you will receive an email with a tracking number and a link to our logistics portal where you can monitor your delivery's progress in real-time.